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Biji88 Responsible Gaming – Play Safe

At biji88, the fun of playing goes hand in hand with responsibility. We provide a range of tools and resources to help you maintain full control over your gaming activity — so it stays a healthy and enjoyable form of entertainment.

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If you or someone you know is struggling with a gambling problem, please seek help immediately.

Talian Kasih
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Ministry of Women, Family and Community Development
Befrienders KL
603-7627 2929
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biji88's Commitment to Responsible Gaming

At biji88, online gaming is a form of entertainment — just like watching a movie or going to a concert. It should bring enjoyment, not stress or financial burden. That is why we built this entire responsible gaming ecosystem from the ground up, not merely to fulfil legal requirements.

We understand that not everyone plays the same way. Some play occasionally to unwind, some play more frequently, and some may unknowingly begin to lose control. Wherever you are on this spectrum, biji88 is here to ensure your experience remains positive and fully within your control.

This page provides a full explanation of the control tools we offer, how to identify warning signs, and where to seek help if needed. We encourage every member to read and understand this information — not because they have to, but because it can genuinely help you enjoy the biji88 platform more wisely and for longer.

Our core principles: Responsible gaming means playing with money you can afford to lose, within time that does not interfere with your daily responsibilities, and for entertainment — not to solve financial problems.

Flexible Deposit Limits

Set daily, weekly, or monthly deposit limits based on your own budget. You decide, not us.

Play Time Limit

Set a session time limit for your gaming. We will remind you when your time limit is almost up.

Self-Break (Cool-off)

Take a short break from 24 hours up to 6 weeks without permanently closing your account.

Self-Exclusion

The option to fully exclude yourself from the biji88 platform for a duration of your own choosing.

Loss Limit

Set the maximum amount of losses you are willing to absorb within a given time period.

Activity Reminders

Receive periodic reports on your gaming activity — time played, total wagered, wins and losses.

Gaming Control Tools We Provide

Biji88 provides a comprehensive set of gaming control tools, easily accessible directly from your account settings. All tools can be activated in under two minutes, and most take effect immediately once enabled.

Deposit Limit Daily, weekly, or monthly. Once set, limits can only be reduced immediately; increasing a limit requires a 7-day waiting period.
Wagering Limit Cap the maximum amount you can wager in a single session or within a set time period.
Loss Limit Set a net loss limit — once this limit is reached, you will not be able to continue playing until the limit period expires.
Session Time Limit Set a maximum duration for each gaming session. The system will send a warning and automatically log you out when the limit is reached.
Self-Break Choose a break period of 24 hours, 72 hours, 1 week, 2 weeks, one month, or up to 6 weeks. All funds remain safe in your account.
Self-Exclusion Full self-exclusion options ranging from 6 months to 5 years or permanently. Your account will be frozen and you will not receive any promotions.
Activity Report Request a full report of your gaming activity at any time — including time played, transactions, and overall results.
Unsubscribe from Promotions Stop receiving promotional emails, bonus offers, and gaming notifications with a single click in your account settings.
How to access the control tools: Log in to your biji88 account → Click the profile icon at the top right corner → Select "Account Settings" → Go to the "Responsible Gaming" tab. All tools above can be activated from that page. If you encounter any difficulties, contact our support team via live chat and we will assist you in real time.

How Deposit Limits Work

Deposit limits are one of the most effective tools to ensure you do not spend beyond your means. When you set a daily deposit limit of RM200, for example, the biji88 system will automatically reject any deposit attempt that would cause the total deposits for that day to exceed the set limit. This happens automatically — no need to remember or monitor it yourself.

Important to note: you can lower your deposit limit at any time and it takes effect immediately. However, to increase your limit, a mandatory 7 business day waiting period applies — this is a protection mechanism we deliberately designed to give you time to reflect before deciding to raise your limit.

Warning Signs of Problem Gambling

Problem gambling rarely happens overnight. It typically develops gradually, and many people don't realise it until the situation has become serious. Recognising the early warning signs is the single most important first step.

Here are warning signs to watch for in yourself or your loved ones:

Gambling with money that should be used for essential needs such as rent, food, or bills
Borrowing money or selling valuables to fund gambling
Unable to stop playing even after genuinely deciding to quit
Lying to family or friends about your habits or the amount of money spent on gambling
Playing to "cover" previous losses — known as "chasing losses"
Feeling restless, irritable, or stressed when unable to play
Gambling activity is affecting relationships with family, friends, or work performance
Needing to increase the amount wagered to get the same level of excitement as before
Remember: Admitting that you may have a problem is a sign of strength, not weakness. Anyone can face this situation — it's not about who you are, but about what you do when you face it. If you identify three or more of the signs above in yourself, we strongly encourage you to reach out to our support team or seek professional help.

Self-Assessment — Are You Playing Responsibly?

Answer the following questions honestly. There are no right or wrong answers — this is a self-reflection tool to help you assess your own gaming habits. If you answer "Yes" to three or more questions, we recommend using our gaming control tools or seeking professional help.

1Have you ever felt the need to hide your gaming activity from close family or friends?

2Have you ever thought about using bill money, rent money, or emergency savings to gamble?

3Do you continue playing even after setting a money or time limit for yourself?

4Have you ever tried to stop gambling but been unable to do so within a two-week period?

5Do thoughts about gaming or gambling interfere with your focus at work, studies, or time with family?

6Have you ever felt stressed, guilty, or regretful after a long gaming session?

7Do you bet more than usual when you feel stressed, sad, or bored?

8Have people you trust ever expressed concern about your gaming habits?

If you answer "Yes" to 3 or more questions: This is not a punishment — it is an opportunity to take early action before a problem becomes more serious. Activate our gaming control tools now, or contact our support line to speak confidentially with our trained team. You can also reach out directly to Talian Kasih 15999 for guidance from an independent expert.

Child & Minor Protection

Biji88 sets a minimum age requirement 18 years old for all users of our platform without exception. This is not merely a legal requirement — it is our moral responsibility toward the younger generation of Malaysia.

Our Age Verification Measures

  • Malaysian MyKad number verification during the new account registration process
  • KYC (Know Your Customer) process requiring valid identification documents
  • Cross-referencing with public databases to verify the authenticity of submitted documents
  • Continuous monitoring to detect suspicious or inconsistent usage patterns
  • Immediate account suspension if there is reasonable suspicion that an account is held by an underage individual

Guide for Parents and Guardians

If you are concerned that your underage child may be accessing the biji88 platform or other online gaming sites, here are some steps you can take to protect them:

  • Use parental control software such as Family Link (Google) or Screen Time (Apple) to block access to online gambling sites
  • Ensure children do not have access to your bank cards or online payment information
  • Have open conversations with your children about the risks of online gambling
  • Regularly check internet browsing history and report to us if you suspect an account has been registered in your child's name
  • Contact us at [email protected] immediately if you suspect an account has been registered by an underage individual
Quick actions: If a biji88 account is found to be suspected of belonging to an individual under 18 years of age, the account will be frozen immediately upon receiving a report and an investigation will be carried out. All fund balances will be returned in accordance with the relevant procedures.

Support & External Help Resources

Biji88 believes the best support comes from multiple directions — including from outside our platform. Below are resources you can reach out to if you or someone you care about needs help with a gambling problem:

Talian Kasih (KKM)

A hotline at 15999 by the Ministry of Women, Family and Community Development — available 24 hours for counselling, crisis support, and referrals to specialists.

Befrienders Malaysia

A voluntary organisation providing emotional support and non-judgmental listening. Reachable at 603-7627 2929 for the Klang Valley area.

Nearest Government Hospital

Psychiatric Units at Malaysian government hospitals provide counselling and treatment for gambling addiction, free of charge or at minimal cost.

biji88 In-House Support

Our trained support team is ready to help you activate control tools, process self-exclusions, or simply listen to your concerns in complete confidence.

Seeking help does not mean you are weak or have failed. It means you are brave enough to take the first step toward something better. All conversations with our support team are fully confidential and will never be shared with any third party without your consent.

FAQ — Responsible Gaming

Log in to your biji88 account, then go to Account Settings → Responsible Gaming → Deposit Limit. Select a limit type (daily, weekly, or monthly), enter your desired limit amount, and click "Save". The limit takes effect immediately. Remember — you can lower your limit at any time, but to increase it again, there is a 7 working day waiting period as an added safeguard.

Self-Break is a temporary break ranging from 24 hours to 6 weeks. During this period, your account will be temporarily frozen and you will not be able to log in or place any bets. Once the period ends, your account will automatically become active again.

Self-Exclusion is a more serious measure — your account will be closed for a minimum of 6 months up to permanently. You will not receive any marketing communications from us, and the account will not be reopened even if you request it before the period expires. This tool is for those who feel they truly need a long-term distance from a gaming platform.

Yes, completely safe. All funds in your account belong to you and will remain securely held within the biji88 system throughout any cooling-off or exclusion period. You may request a withdrawal of your remaining balance at any time even while your account is frozen — simply contact our support team via email at [email protected] to initiate the withdrawal process.

No. When you choose to self-exclude, our system retains your information to ensure you cannot register a new account while the exclusion period is still active. Any registration attempt using the same details (name, MyKad number, or phone number) will be automatically rejected. This is a protective measure we take seriously to ensure your self-exclusion decision is fully respected.

Most control tools — including deposit limits, loss limits, session time limits, and take a break — can be activated in under 2 minutes directly from your account settings and take effect immediately. For self-exclusion, the process takes slightly longer as it requires additional identity verification, but is typically completed within 24 hours of the request being received. If you need help activating any tool, our 24/7 support team is ready to assist.

Not at all. All responsible gaming tools at biji88 — including deposit limits, time limits, self-cooling off, self-exclusion, activity reports, and promotional opt-out — are provided completely free of charge to all registered members. This is part of our commitment to member well-being, and we will never charge for any of these tools.

Play Smart, Play Safe

Biji88 is with you every step of the way. Register today and enjoy a safe, controlled, and enjoyable gaming experience alongside hundreds of thousands of members across Malaysia.

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